Unless otherwise indicated Downtown Fine Furniture is the sole owner of any information collected on our web site. Downtown Fine Furniture values the relationship we have with our customers and will not sell, share, or rent Personally Identifiable Information to any outside parties, except as outlined in this policy. We collect only pertinent information from our customers to process orders and better serve our customers with necessary information, such as order confirmations and status updates.
Downtown Fine Furniture occasionally sends e-mail announcements (for example, announcing upcoming sales or special events). If you do not want to receive such mailings you may opt out of mailings. If you opt-out, Downtown Fine Furniture will only use your e-mail address to contact you regarding your order.
Information Collected in Order Processing
Customers of DowntownFineFurniture.com are presented with a choice of many fine products. You may make a purchase on our online store at any time of the day from any internet-enabled computer from anywhere in the world.
Downtown Fine Furniture checkout process involves collecting sensitive information to allow us to ship your purchase to its destination as well as payment information. In the event that there is a problem with your order we may use the information collected to contact you. Downtown Fine Furniture will share only necessary information with the merchant bank for authorization and approval. Downtown Fine Furniture will share the information necessary for delivery of your order with the shipping company that delivers it. Currently there are two ways that Downtown Fine Furniture customers can check out.
- Returning Account Holder
- Guest Account
Information collected from Returning Account Holders:
As a returning account holder, you can create an account that will retain your shipping and billing information but not credit card information. Registered users create a user name/password that provides you with access to stored addresses order histories and wish lists. When a new account is created the site will collect the following information:
- User Name and Password – if you are a registered user of DowntownFineFurniture.com the site will collect a user name and password you create to access your account information.
- First Name, Middle Initial (optional), and Last Name
- Optional company information
- Mailing Address information including Street Address, City, State or Province, Zip or Postal Code, and Country – this is required for billing your credit card.
- Telephone Number – we ask for a telephone number so we may easily contact you in the event of an order problem.
- Email Address – DowntownFineFurniture.com will send you an order confirmation, shipping confirmation and thank you via email.
- If you require your order to be shipped to a separate address from the billing address the site will collect the additional information to complete your request.
- The site will also give you an opportunity to sign up for Downtown Fine Furniture newsletter and/or sales and specials, and email updates. If you do not wish to be included on the email list leave the appropriate check box unchecked at Step 1 of Downtown Fine Furniture checkout. If you would like to opt-out of an existing mailing list contact us for more information.
- After determining the method you would like to use for shipping your purchase, the site will ask for a payment method. Downtown Fine Furniture uses SSL (Secure Socket Layer) to encrypt the information transmitted over the internet. Secure Socket Layer (SSL) means that the data transmitted between DowntownFineFurniture.com and our customer’s browser is encrypted
In most browsers, a padlock or key icon tells you that you’re connected to a secure web site.
Information collected from Guest Accounts:
DowntownFineFurniture.com offers our customers the option to make a purchase without creating an account. If a customer returns to DowntownFineFurniture.com to make a purchase they will need to enter the shipping/billing address as well as payment information. Downtown Fine Furniture recommends creating an account, which is more convenient for most people.
The information collected from a guest is the same as the information collected from a registered user with the exception of the user name/password. A guest user will not have access to order histories, stored addresses or wish lists offered to the registered users.
Information Collected via Cookies
DowntownFineFurniture.com uses a service to assist our customers as they browse the web site. This service sets a cookie on your computer to help Downtown Fine Furniture assist you.
Information Collected via Internet Log files
In order to effectively manage an Online Web Service, it is necessary to get feedback about the activity and performance of the web site as well as any problems that may be occurring. DowntownFineFurniture.com tracks how our customers use the web site. The information that is collected is not linked to Personally Identifiable Information.
Downtown Fine Furniture may use outside companies to provide services for our customers. These services include Live Chat, shipping services for live quotes to our customers, marketing assistance, list servers, data analysis and credit processing. Downtown Fine Furniture will provide limited information to these companies and requires that these companies conform to Downtown Fine Furniture standards and practices.
Framing or Masking
Downtown Fine Furniture may employ third party sites and services that may be framed or masked (placing their web site within a Downtown Fine Furniture template to provide the experience of shopping at Downtown Fine Furniture web site). If Downtown Fine Furniture utilizes this capability, we exercise care in selecting the external web site.
Disclosure by Law
Downtown Fine Furniture reserves the right to disclose Personally Identifiable Information as required by law and when we believe disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our web site.
Policy on Links
Policy concerning children
DowntownFineFurniture.com does not sell products for purchase by children. Downtown Fine Furniture does sell many products oriented toward children, but these products are for purchase by adults only. If you are under the age of 18 you may use DowntownFineFurniture.com only in the presence of a consenting parent or legal guardian. Downtown Fine Furniture will not knowingly or intentionally collect Personally Identifiable Information from children under the age of 18.
DowntownFineFurniture.com recognizes that information is subject to change. We offer our customers several tools to update the information that Downtown Fine Furniture maintains. If you have a registered account on DowntownFineFurniture.com you may use the online tool any time of day to view and modify the information. You may also inform Downtown Fine Furniture of information updates or get help using the tools by email, live chat, postal mail, or toll-free telephone. Downtown Fine Furniture will gladly perform the updates or provide assistance.
Downtown Fine Furniture web site provides registered users of DowntownFineFurniture.com with a tool to view information that is related to their account including personal information, address books, order information, wish list, and history etc. This tool can be accessed by using the My Account link located on every page of the web site. This tool can only be used by customers that have registered with DowntownFineFurniture.com.
Downtown Fine Furniture is committed to our customers, and we want to hear from you. You may submit information updates or any requests by email to Info@DowntownFineFurniture.com. We provide a tool to chat with us live during business hours.
We can also be contacted by telephone at (855)-491-1050.
Customers may also contact us by postal mail at the following address:
|Downtown Fine Furniture
20 North Main Street
Harrisonburg, VA 228
Choice and Opt-Out
Downtown Fine Furniture respects the wishes of our customers. If our customers do not wish to be contacted by Downtown Fine Furniture we provide several ways to ensure that your information is removed.
If you wish, you may choose to reject cookies through your browser preferences or internet security software. You may still browse our online store, however, online purchases will not be possible because DowntownFineFurniture.com shopping cart checkout requires cookies to be enabled. You may telephone an order to our operators by calling (855)-491-1050
If you do not wish to receive email from Downtown Fine Furniture click here.
You may also send us an email specifying that you wish to be removed from email lists at Webmaster@DowntownFineFurniture.com.
We can help
If you make a purchase from Downtown Fine Furniture, you may receive mailings from other companies. You may specify that your name and address not be made available to any other company and we will honor your wishes. Email your request to Webmaster@DowntownFineFurniture.com. Please allow 4 – 6 weeks for changes to take effect.
If you make a purchase from Downtown Fine Furniture, you may receive future Downtown Fine Furniture catalogs or sale announcements. If you do not want to receive such mailings, please call (855)-491-1050 or send an e-mail to Webmaster@DowntownFineFurniture.com stating that you do not want mailings from Downtown Fine Furniture of any kind.
Downtown Fine Furniture commitment to security
Protection of Personally Identifiable Information is very important to the management and staff at Downtown Fine Furniture. We take precautions to protect our customers’ data. We use proven technology and security, and maintain policies both online and offline to ensure your personal data is protected.
What Downtown Fine Furniture does
Users can recognize a secure environment by the padlock symbol and the https://www.DowntownFineFurniture.com in the address bar. Downtown Fine Furniture utilize TrustWave® to encrypt the information being passed between the user’s browser and Downtown Fine Furniture web server. You may read more about TrustWave® by clicking here… Downtown Fine Furniture also provides a link to our encryption information by clicking on the TrustWave seal in the header of the pages.
Downtown FIne Furniture Accountability
Downtown Fine Furniture reserves the right to change this policy at any time and without notice, and we encourage our customers to review the policy frequently.
Who to contact at Downtown Fine Furniture
All inquiries may be submitted using email, toll free telephone, or postal mail. Please contact us using the following information.
|Toll Free Telephone||Postal Mail|
|Info@DowntownFineFurniture.com||(855)-491-1050||Downtown Fine Furniture
20 North Main Street
Harrisonburg, VA 22802